Do you know someone in Scrutiny who deserves recognition?

CSI AWARDS 2016

Thursday, 27th October 2016 - Gorton Monastery, Manchester

The CSI Awards are now in their third year – and are growing from strength to strength with scrutiny groups representing housing organisations of all sizes from across the UK recognised and valued. In 2016, the Social Housing Sector has embarked on a period of major change with even more relevance and importance placed on the role and scope of the 100s of scrutiny panels, tenant complaints panels and teams of customer inspectors and mystery shoppers in England and Wales.

Much of the work undertaken by the scrutiny panels, tenant complaints panels and teams of customer inspectors and mystery shoppers is carried out with great commitment and it’s vitally important that this commitment continues to be recognised at a national level. Landlords are required to empower their tenants to carry out a scrutiny function and this gives tenants a hugely influential role in terms of reviewing service delivery procedures and policies and making recommendations for change to the main Board of the housing association or council committee/cabinets.

Landlords continue to invest a significant amount of time and money in supporting their panels, demonstrating the importance of tenant scrutiny in terms of service improvement and co-regulation – helping Boards and Committees to get a better understanding of the quality of services and policy changes required.

CSI Awards 2016 – open for nominations March 2016

CSI Awards 2016 have introduced a number of new categories to recognise innovation, impact and commitment in the housing sector. Nominations will take place between March 2016 – July 2016 with shortlists announced in September 2016.

For 2016 the unique tenant nominated Landlord Awards have been retained these will run from March 2016 and close at the end of September 2016.

The CSI Awards 2016 invites nominations
to the award categories, as follows:

Most inspiring Scrutiny Panels – The awards will go to panels who can demonstrate:

  • A track record of achievements – to be illustrated by the reviews they have completed and the outcomes from these. The quality of reviews and the positive changes achieved will be more important than the number of reviews completed
  • Independence – the panel must be able to demonstrate that they operate independently e.g. managing their own budgets, choosing their own topics, networking with others to pick up on good practices, writing their own reports
  • Partnership – the panel will be able to demonstrate that they have an excellent working relationship with their landlord and board or councillors
  • Communications – the panel will be asked to provide examples about how it communicates with other involved tenants, wider tenant body and their landlord

DOWNLOAD THE NOMINATION FORM NOW!


Most inspiring Scrutiny Panels – The awards will go to panels who can demonstrate:

  • A track record of achievements – to be illustrated by the reviews they have completed and the outcomes from these. The quality of reviews and the positive changes achieved will be more important than the number of reviews completed
  • Independence – the panel must be able to demonstrate that they operate independently e.g. managing their own budgets, choosing their own topics, networking with others to pick up on good practices, writing their own reports
  • Partnership – the panel will be able to demonstrate that they have an excellent working relationship with their landlord and board or councillors
  • Communications – the panel will be asked to provide examples about how it communicates with other involved tenants, wider tenant body and their landlord

DOWNLOAD THE NOMINATION FORM NOW!

Most inspiring Scrutiny Panels – The awards will go to panels who can demonstrate:

  • A track record of achievements – to be illustrated by the reviews they have completed and the outcomes from these. The quality of reviews and the positive changes achieved will be more important than the number of reviews completed
  • Independence – the panel must be able to demonstrate that they operate independently e.g. managing their own budgets, choosing their own topics, networking with others to pick up on good practices, writing their own reports
  • Partnership – the panel will be able to demonstrate that they have an excellent working relationship with their landlord and board or councillors
  • Communications – the panel will be asked to provide examples about how it communicates with other involved tenants, wider tenant body and their landlord

DOWNLOAD THE NOMINATION FORM NOW!

Most inspiring Scrutiny Panels – The awards will go to panels who can demonstrate:

  • A track record of achievements – to be illustrated by the reviews they have completed and the outcomes from these. The quality of reviews and the positive changes achieved will be more important than the number of reviews completed
  • Independence – the panel must be able to demonstrate that they operate independently e.g. managing their own budgets, choosing their own topics, networking with others to pick up on good practices, writing their own reports
  • Partnership – the panel will be able to demonstrate that they have an excellent working relationship with their landlord and board or councillors
  • Communications – the panel will be asked to provide examples about how it communicates with other involved tenants, wider tenant body and their landlord

DOWNLOAD THE NOMINATION FORM NOW!

Most inspiring Scrutiny Panels – The awards will go to panels who can demonstrate:

  • A track record of achievements – to be illustrated by the reviews they have completed and the outcomes from these. The quality of reviews and the positive changes achieved will be more important than the number of reviews completed
  • Independence – the panel must be able to demonstrate that they operate independently e.g. managing their own budgets, choosing their own topics, networking with others to pick up on good practices, writing their own reports
  • Partnership – the panel will be able to demonstrate that they have an excellent working relationship with their landlord and board or councillors
  • Communications – the panel will be asked to provide examples about how it communicates with other involved tenants, wider tenant body and their landlord

DOWNLOAD THE NOMINATION FORM NOW!

  • A track record of achievements – to be illustrated by the inspections and mystery shopping they have completed and the outcomes from these. The quality of inspections and mystery shopping
  • Positive changes achieved for the benefit of all tenants
  • Independence – the ability of the tenant inspectors and mystery shoppers to work independently, with minimal support from their landlords. Including ability to summarise their own findings and to do follow on checks

DOWNLOAD THE NOMINATION FORM NOW!

  • A panel member, inspector or mystery shopper who has demonstrated a high level of skill and knowledge
  • A good team player, who helps others in their role e.g. by mentoring
  • Demonstrates exceptional commitment to their role

DOWNLOAD THE NOMINATION FORM NOW!

  • Innovation in relation to the design and makeup of the panel
  • Value for money – training and numbers of tenants involved is proportionate to the number of complaints they will be dealing with
  • Capacity – training and experience of the panel
  • Effectiveness – use of the panel to date (are tenants choosing it rather than other choices e.g. councillor, MP or Housing Ombudsman); outcomes in terms of successful complaints resolution

DOWNLOAD THE NOMINATION FORM NOW!

This award will go to a relatively new scrutiny panel (set up in the last 12 months) that has made significant progress e.g. recruitment of the panel, training, and completion of a first quality review. DOWNLOAD THE NOMINATION FORM NOW!

This award will go to the panel or team of inspectors that makes effective communications with and for tenants – this may be using social media, blogs and websites (their own or their landlords), as well as customer newsletters to inform other tenants about the work they do and the results they achieve. DOWNLOAD THE NOMINATION FORM NOW!

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This award will go to the panel or inspection team that has carried out a review or inspection that has brought about significant improvements in terms of cash savings, improved performance and customer satisfaction.


The award will go to the landlord that uses a range of methods for engaging customers that suits different customer engagement preferences and gives a diverse and significant number of customers options for having their say and influencing services, e.g. using meetings, focus groups, social media, customer journey mapping, surveys, etc etc.
DOWNLOAD THE NOMINATION FORM NOW!

Landlord Awards 2016

Don't forget to Nominate your Landlord: All Landlords are permitted to nominate.

The Best Landlord – for Excellence in Customer Service Awards will give the tenant groups involved in scrutiny the opportunity to recognise and reward those landlords who are provide the very best customer services. The Awards for the Best Landlord – for Excellence in Customer Service Awards:

  • Best Small Landlord (with less 2,000 properties)
  • Best Medium Sized Landlord (2,000 to 10,000 properties)
  • Best Large Landlord (more than 10,000 properties)

For a Landlord to qualify at least 5% of customers have to vote to ensure a place on the shortlist The Landlord Awards voting will run from March 2016 to September 2016.

Take me to the Nominations!

If you wish to nominate for any of the categories, please click the button.

On the next page select the category you wish to nominate for and download the nomination form.

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