Do you know someone in Scrutiny who deserves recognition?

CSI Awards UK 2016 winners announced

CSI Awards UK, which celebrates and recognises the fantastic work carried out by tenants and residents across the country, held their third annual awards on 27th October 2016 at Gorton Monastery, Manchester.

Linda Levin, Co-founder of CSI Awards UK, said:

“Each year through this event, we meet some of the committed volunteers who are making a tangible difference to their landlords’ services and strategies, and most importantly they are making a difference for other tenants and residents. We appreciate that there is a significant amount of truly effective tenant involvement going on across the UK; however, we are delighted that we can help to recognise and celebrate some of the great work that tenants and residents are doing.”

This year, CSI Awards UK introduced a lifetime achievement award, which was presented to Carole Burchett, Chair of Soha Housing’s Scrutiny Panel. In presenting the award, Michael Gelling, OBE, Chair of TAROE, said:

“….there is one person who we were keen to honour for all that they have done to further the cause of tenant scrutiny. Carole’s significant achievements in this regard include helping her landlord to develop and establish a very effective scrutiny panel and helping to promote the value of scrutiny nationally.”

The finalists, all of whom were winners in their own right, came from all over England and Wales. The results in each category are as follows:

1. Most inspiring Scrutiny Panel – Housing Association
Winner: Ongo Homes’ Scrutiny Panel
Highly commended: Scrutiny at Catalyst, Catalyst Housing

2. Most inspiring Scrutiny Panel – ALMO or Local Authority
Winner: Stockport Homes’ Customer Scrutiny Panel
Highly commended: Customer Review Group, Six Town Housing

3. Most inspiring newcomers
Winner: Regenda Customer Scrutiny Panel, The Regenda Group
Highly commended: East Kent Housing’s Tenant Scrutiny Panel

4. Outstanding individual contribution
Winner: Julia Ferris, Resident Internal Auditor, West Kent Communities

5. Excellence in tenant inspection and mystery shopping
Winner: The Q Team, Ability Housing Association

6. Excellence in communications
Winner: Six Town Housing
Highly commended: Ability Housing Association

7. Best overall service improvement
Winner: Ongo Homes’ Scrutiny Panel

8. Lifetime Achievement Award
Carole Burchett, Chair of Scrutiny Panel, Soha Housing


To share in the celebrations of the CSI Awards 2016 evening please go to the picture gallery here.

For further information relating to the CSI Awards 2016 winners please contact Linda Levin at linda@lindalevin.org Or Ian Jones at ian@delegatecentral.com or 07880 788985. The best practice summaries for all winners will be published shortly.

Look out for further announcements regarding the CSI Awards 2017.

Landlord Awards 2016

Don't forget to Nominate your Landlord: All Landlords are permitted to nominate.

The Best Landlord – for Excellence in Customer Service Awards will give the tenant groups involved in scrutiny the opportunity to recognise and reward those landlords who are provide the very best customer services. The Awards for the Best Landlord – for Excellence in Customer Service Awards:

  • Best Small Landlord (with less 2,000 properties)
  • Best Medium Sized Landlord (2,000 to 10,000 properties)
  • Best Large Landlord (more than 10,000 properties)

For a Landlord to qualify at least 5% of customers have to vote to ensure a place on the shortlist The Landlord Awards voting will run from March 2016 to September 2016.

Take me to the Nominations!

If you wish to nominate for any of the categories, please click the button.

On the next page select the category you wish to nominate for and download the nomination form.

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